Chatbots are considered as future of IT industries. Many business personnel always wonder what will drive their business. And the answer is Chatbots and technology behind it. If anyone asks how can we automate my business, then best answer will be Chatbots. It will help to decrease latency between query and answer. Chatbots are beginning of new era. In future bots will be new browser, new websites. There are already 10k Chatbots are ruling the internet. But the major question is how to create and implement Chatbots. You have to be careful while creating and implementing bots.
Who are your audience?
This is basic question for any business. What segment of customer is going to use your technology? You have to carefully understand expectation of particular group of customers and train your bot according to it. It is very important to train your bots which is best suited for targeted audience.
What is the channel?
Determine a channel while creating Chatbots that how it is going to converse with customers. It can be available through SMS, EMAIL, Facebook messenger etc. Although Chatbots are best suited for all the available channels, just you have to decide how Chatbots going to help you and your consumers.
What will be task of the bot?
Chatbots are multi-tasking. It can help businesses by various ways like answering customer’s query, guiding customer during purchase, sending coupons, and assistance during return processes, tracking orders, asking for reviews and rating etc. So if the Chatbots will be created and implemented in right way, then Chatbots will be most helpful technology for businesses.
Natural language processing with your Chatbot
This is most difficult aspect of Chatbots. When customer will ask question, their tone and style of language will be different. So your bot must be able to understand and communicate with the consumer regardless of their language style. Also make sure your Chatbots know synonyms, short form of words generally used in the language.
Testing
Chatbots can be great if it is created and implemented perfectly. But if the Chatbots are created and implemented in wrong way it can be very harmful for your business. You can lose loyal customers in case of any mistake. So Test your bot perfectly before implementation. The Chatbots needs to be tested from both language and security point of view.
So if you are also eager to own a Chatbot for your business and impress your users, you can build it using some tools available or with help of Chatbots development firms. The most important thing is to implement it perfectly so that it works according to your Business. It can be boon or curse for your business depending upon its implementation. So do some research, implement it perfectly and make consumers as well as your life easy.
Saran
September 15, 2020 Author